Shipping policy

At DwellNest, we want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process and deliver your orders.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Shipping Times

Estimated delivery times are:

Standard Shipping: 3–5 business days
Express Shipping: 3–4 business days, where available

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather, and other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

From time to time, DwellNest may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on our website or at checkout.

Tracking Your Order

Once your order has been dispatched, we will provide tracking information by email when tracking is available.

Please allow 24–48 hours for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please contact our support team and we will be happy to assist.

Delayed or Lost Packages

While we work with reliable shipping carriers, occasional delays may occur due to circumstances outside our control, including severe weather, carrier disruptions, customs delays, holidays, or other unforeseen events.

If your package appears to be significantly delayed or is marked as delivered but you have not received it, please contact us so we can help investigate the issue.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once an order has entered the shipping process.

DwellNest is not responsible for orders delivered to an incorrectly entered or incomplete address.

International Orders

For international shipments, delivery times may vary depending on the destination country and local customs procedures.

Customers may be responsible for any customs duties, import taxes, or other fees imposed by their country. These charges are not controlled by DwellNest and may be collected by the local customs authority or delivery carrier.